Refund and Returns Policy

Return & upgrade policy

• Returns must fulfill ALL the return eligibility listed below and be approved by chairwale.sg. Please contact our customer service team by WhatsApp us at +91-9739599821 or emailing us at support@chairbazaar.com for matters relating to returns.

Return eligibility

• All in-stock items (customized items not included) be returned within 7 days upon delivery only.

• Items must be returned in the original packaging (including product being disassembled for self setup) and in like new condition (no stain/scratch etc).

• To upgrade to equivalent value or higher-value product.

• Items that are not returnable includes customized items

• For changing to a lower value product, a 20% restocking fee will be charged for the product that has

been delivered.

Cancellation

• In the event where the item has not be shipped out yet, the customer will have to bear a 7% cancellation fee

• All refunds will be initiated within 14 working days through the same payment mode used.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

For defective items

• Please contact us within 3 days upon delivery by WhatsApp us at +91-9739599821-6130 or emailing us at support@chairbazaar.com if any product is defective.

• Chairbazaar reserves the right to send replacement parts to make the item complete and provide exchange only if the item is severely damaged and beyond repair.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.